Builders Merchant FAQs | Delivery, Trade Accounts & Building Materials Midlands

Looking for answers from a trusted builders merchant in the Midlands? Our FAQ page covers everything you need to know about building materials, delivery services, trade accounts, bulk supplies, and returns. Whether you're based in Melton Mowbray, Oakham, Leicester, or surrounding areas, we supply both trade professionals and DIY customers with reliable service, competitive pricing, and expert advice.

Your local builders merchant in the Midlands – We operate from branches in Melton Mowbray, Oakham, and Leicester, offering fast delivery and convenient collection. We supply building materials, timber & joinery, and garden & landscaping products across Leicestershire, Rutland, and the wider East Midlands.

Explore our full range of building materials, browse our garden & landscaping products, or apply for a trade account.

General Information

Do you supply both trade and DIY customers?

Yes, we supply both trade professionals and the general public. Whether you are a contractor, landscaper, or DIY customer, we offer competitive pricing and expert advice on all building materials.

Where are you located?

We operate from three builders merchant branches in Melton Mowbray, Oakham, and Leicester, with collection available at all locations and delivery across the Midlands.

Do you have a landscaping display?

Yes, some of our branches feature dedicated landscaping displays where you can view decorative paving, cement & aggregates, and garden & landscaping materials for inspiration.

Do you have a kitchen and bathroom showroom?

Yes, our Oakham branch includes a kitchen and bathroom showroom where you can explore product ranges and receive expert advice from our in-house designer.

What are your opening hours?

Monday: 7:30am – 5:00pm
Tuesday: 7:30am – 5:00pm
Wednesday: 7:30am – 5:00pm
Thursday: 7:30am – 5:00pm
Friday: 7:30am – 5:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed

Products & Materials

What products do you stock?

We stock a wide range of building materials including cement & aggregates, decorative paving, timber & joinery, civils & drainage, roofing supplies, insulation, and garden & landscaping products.

Are your materials compliant with British Standards?

Yes, many of our products comply with relevant British Standards (B.S.), helping ensure quality, durability, and compliance with UK building regulations.

Can you source specialist or non-stock items?

Yes, we can source a wide range of specialist or non-stock building, garden & landscaping, timber & joinery, and civils & drainage materials through our established supplier network.

Do you supply bulk bags and large quantities?

Yes, we supply bulk bags, pallet quantities, and large-volume orders for construction and landscaping projects at competitive prices.

Delivery Services

Do you offer local delivery?

Yes, we offer reliable delivery across the Midlands using our own fleet, including HIAB crane and Moffett offload vehicles where required.

How much is delivery?

Delivery is typically free of charge for stocked items delivered on our own vehicles. Direct-to-site or special orders may incur charges depending on location and order size.

How quickly can you deliver materials?

We aim to deliver most stocked building materials within 1 to 2 working days, subject to availability and scheduling.

Do I need to be present for delivery?

We recommend being on-site, especially for crane offload deliveries, but we can deliver safely with clear instructions provided in advance.

Trade Accounts & Pricing

Do you offer trade accounts?

Yes, we offer trade accounts with benefits including discounted pricing, credit facilities, and priority service.

How do I apply for a trade account?

You can apply for a trade account online or in-store. Approval is subject to status and may require a credit check.

Do you offer competitive pricing?

Yes, we offer competitive pricing on all materials, with additional discounts available for trade customers and bulk purchases.

Orders, Returns & Support

Can I return unused materials?

Yes, unused and resaleable building materials can usually be returned within a specified period with proof of purchase.

What should I do if my order is incorrect or damaged?

Please contact us as soon as possible. We will resolve the issue quickly with a replacement, refund, or collection if required.

Services

Can you help calculate how much material I need?

Yes, our experienced team can help calculate quantities for your project to ensure you order the correct amount.

Do you offer timber cutting?

Yes, timber cutting services are available at selected branches. Please check with your local depot.

Do you offer paint mixing?

Yes, paint mixing services are available at selected branches. Please contact your local branch for availability.

Do you offer click and collect?

Yes, you can place your order in advance and collect from your chosen branch at a convenient time.