Frequently Asked Questions
Builders Merchant FAQs
Helpful answers on delivery, materials, trade accounts, collections, and services across the Midlands.
Contact Our TeamHelp for Trade & DIY Customers
Whether you’re picking up a few materials, arranging delivery to site, or opening a trade account, our team is here to help. Browse the sections below to find the answers you need.
General Information
Everything you need to know about our branches and who we supply.
Do you supply both trade and DIY customers?
Yes. We supply everyone from professional tradespeople and contractors to homeowners working on their own projects.
Where are your branches?
You’ll find us in Melton Mowbray, Oakham, and Leicester. You can collect from any branch or arrange delivery.
Do you cover the wider Midlands?
Yes. We supply customers across Leicestershire, Rutland, and the wider Midlands, with collection and local delivery available.
Can I come in and get advice?
Absolutely. Our team is always happy to help with product choices, quantities, and practical advice for your job.
Do you have displays for landscaping products?
Yes. Some branches have displays where you can see decorative paving, aggregates, and landscaping products up close.
Do you have a kitchen and bathroom showroom?
Yes. Our Oakham branch has a kitchen and bathroom showroom where you can view ranges and speak to our in-house designer.
What are your opening hours?
Monday to Friday: 7:30am – 5:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed
Products & Materials
From small DIY jobs to full builds, we stock a wide range of materials.
What products do you stock?
We carry everything from cement and aggregates to timber and joinery, civils and drainage, insulation, roofing supplies, and landscaping materials.
Do you stock materials for landscaping projects?
Yes. We stock paving, aggregates, edging, and all the essentials for garden and landscaping work.
Do you supply materials for extensions and renovations?
Yes. We supply materials for home improvements, extensions, repairs, and larger building jobs.
Do you stock timber and joinery products?
Yes. We carry a wide range of timber and joinery products for both trade and domestic customers.
Can you supply drainage and civils products?
Yes. We stock a range of civils and drainage products for groundwork and infrastructure jobs.
Can you help me choose the right materials?
Yes. Just ask and we’ll help you find the right products for your job and budget.
Do you supply bulk quantities?
We do. Bulk bags, pallets, and larger orders are no problem for both trade and DIY customers.
Can you source items you don’t stock?
Yes. We can usually source specialist items through our supplier network.
Are your products suitable for both small and large projects?
Yes. Whether you need a few essentials or a full load for site, we can help.
Delivery Services
Fast, reliable delivery across the Midlands for trade and DIY customers.
Do you offer delivery?
Yes. We deliver across the Midlands using our own vehicles.
Do you deliver to building sites?
Yes. We regularly deliver direct to site for trade customers.
Do you deliver to Melton Mowbray, Oakham, and Leicester?
Yes. We deliver throughout Melton Mowbray, Oakham, Leicester, and surrounding areas.
How quickly can you deliver?
Most stocked items can be delivered within 1 to 2 working days.
Do you offer crane or offload delivery?
Yes. We have HIAB and Moffett vehicles available where needed.
Can you deliver bulk bags and pallet orders?
Yes. We can deliver bulk bags, pallets, and larger project orders.
Can I request a particular delivery day?
In many cases, yes. We’ll always do our best to work around your job schedule.
Do I need to be there for delivery?
It’s recommended, especially for offload deliveries, but we can often deliver safely with clear instructions.
Trade Accounts
Flexible options for regular customers and trade professionals.
Do you offer trade accounts?
Yes. Trade accounts come with discounted pricing, credit options, and priority service.
How do I apply?
Apply online or speak to us in branch.
Can sole traders apply for a trade account?
Yes. Sole traders and larger businesses can both apply, subject to approval.
Do you offer bulk discounts?
Yes. We can offer better pricing on larger or regular orders.
Can I get a quote first?
Of course. We’re happy to price up materials before you place an order.
Orders & Returns
Everything you need to know about ordering, collections, and returns.
Can I collect my order?
Yes. You can collect from any of our branches.
Do you offer click and collect?
Yes. Place your order in advance and collect when it suits you.
Can I order over the phone?
Yes. Many orders can be placed over the phone with your local branch.
Can I return unused materials?
Yes, as long as they’re in resaleable condition and you have proof of purchase.
What if something is damaged or incorrect?
Please get in touch and we’ll sort it quickly.
What if an item is out of stock?
We’ll let you know lead times and, where possible, suggest a suitable alternative.
Services
Extra services to make your job easier.
Can you help work out quantities?
Yes. We can help calculate what you need so you don’t over or under order.
Do you offer timber cutting?
Yes, at selected branches. Just ask when you visit.
Is timber cutting available while I wait?
This depends on branch workload, so it’s best to check ahead if you need it urgently.
Do you offer paint mixing?
Yes, at selected branches. Contact your local depot to check availability.
Can I order and collect later?
Yes. Order ahead and collect at a time that suits you.
